EDGE Pro Device

We offer four shipping options for our customers, ranging from FREE delivery to tracked next day delivery.

Royal Mail 24 is our standard delivery service and costs £2.00 for orders under £15, this service is free for orders over £15.

Need Your Order Faster? We offer free priority dispatch for all orders over £40

Other priority postage options are available for additional cost - View our full breakdown of delivery options and costs here

Should you have any questions regarding your order, or our delivery options, please do not hesitate to get in contact with our customer service team who are more than happy to help with any queries.

We aim to dispatch all orders within a 48 hour period. Orders placed after midday on a Friday or over the weekend will be packed and shipped the following Monday or Tuesday. This does not include Bank Holidays.

Need Your Order Faster? We offer free priority dispatch for all orders over £40

Please note, we do not currently offer international shipping or shipping to Northern Ireland.

Royal Mail 24: 3-7 days from dispatch

Royal Mail Tracked 24: 1-3 days from dispatch

Priority RM Tracked 24: 1-3 days from dispatch

Next Day DPD: Next Day*

*Guaranteed same day dispatch for orders placed before 1.30 pm with next day delivery. Orders placed after 1.30pm will be dispatched the following working day.

For a full breakdown of delivery times and costs click here

We understand that occasional errors may occur. If you have received an incorrect item or if you have simply changed your mind, we are happy to assist you in resolving the issue.

For full returns information click here, or read more below:

YOU HAVE RECEIVED AN INCORRECT ITEM

While we work tirelessly to ensure every order is packed and shipped correctly, mistakes do happen. If you have received an incorrect item, please contact our customer service team as soon as possible so we can rectify our error. Please ensure any incorrectly received items remain unopened and we will resolve the problem as quick as we can!

YOU HAVE CHANGED YOUR MIND

Unwanted goods can be returned at your own expense, unused and in their original condition, with the tamper-proof seal unbroken within 14 days for a full refund. Please ensure that you notify of us of any return prior to sending it back.

DEFECTIVE OR DAMAGED GOODS

While unlikely, if your item arrives damaged or faulty, we're here to help! Just let us know what's wrong, and we'll do our best to make things right as soon as possible.

If you have an issue with any e-liquid please, you can get in touch with the EDGE Customer Service team via Phone, Email or with our Website Live Chat service.

All email enquiries to: support@edgevaping.com

We are also available Monday to Friday between 9 AM and 5 PM via telephone on 0161 537 4740

Once we have received a returned item, please allow up to 5 working days for it to be processed and for any replacements to be dispatched.

If you selected to receive a refund, we will refund you the cost of the product and delivery within 30 days of our receipt of the item.