Helpdesk

EDGE E-Liquid is a high-quality e-liquid brand designed for all electronic cigarettes, manufactured in the UK. Designed for use by existing smokers and vapers over the age of 18 years old.

All of our e-liquids are produced in our own ISO Class 7 cleanroom facility and are made from only the best ingredients:

• High Quality UK Flavourings
• EP/USP Propylene Glycol (PG)
• Vegetable Glycerin (VG)
• High Quality EP/USP Pharmaceutical Grade Nicotine

Our liquid is individually batch tested in an independent laboratory to ensure that the nicotine content is correct and that all the ingredients are pure.

EDGE Vaping e-liquids does not contain oil based flavours, or artificial colours.

All the flavourings are manufactured to order in the UK by our UK flavour manufacturer who operates to the highest standards and has BRC accreditation at grade 'A' level. All flavourings and ingredients are critically assessed for quality & consistency. The materials and flavourings supplied have been specially selected for the best taste and quality possible, and are considered to be the best products currently available in the market place. We do not add any diacetyl or 2,3-pentanedione to any of our flavours.

Our EDGE core, Elite and Max ranges comes in 10ml bottles.

Our e-liquids are available in 50/50 VG to PG in 18mg (1.8%) 12mg (1.2%), 6mg (0.6%) and 3mg (0.3%) nicotine strengths.

Our EDGE MAX range contains 80/20 VG to PG in 3mg (0.3%mg)

Yes, all electronic cigarettes work on the same basic design. E-liquid is stored in a chamber and is fed to a heating element or atomiser via a wick. From here the liquid is heated to a point where it is vapourised producing the vapour that you inhale.

Our e-liquid is designed to have an optimum viscosity, meaning that the consistency of the liquid is not too thick or too thin. This should help extend the life of your electronic cigarette atomiser.  

EDGE E-liquid have a produced on date (POD) stamped on the bottle. For optimum enjoyment of EDGE eliquids we recommend use within two years.  

You will find a Produced On Date just under the batch number on your bottle of EDGE E-liquid.

Our bottles are slightly different to anything we have seen on the market. Our caps are both tamper-evident and child-proof so when opening - Please push down firmly and twist anti-clockwise to break the seal.

We find that the best way to open the bottle is to push and twist the bottle while holding the cap and not the other way around.

We don't use ANY flavourings that contain Diacetyl, Acetyl Propionyl or Acetoin.

No dyes or colourings are used in any EDGE E-liquid besides what are present in the base flavours.

We don't use oil-based flavourings - all our flavourings are suspended in Propolyne Glycol (PG)

EDGE Nic Salts are a new addition to the EDGE range, designed for the recent ex-smoker. The main difference is that we use an alternative form of nicotine in our EDGE Nic Salts products.

Find out more about Nic Salts on our information page here.

EDGE Vaping is a pharmaceutical owned e-liquid manufacturer in the UK. All of our products are registered with the MHRA in line with UK legislative requirements . Our products are tested on site and positively released to ensure compliance and continuity at batch level.

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For orders under £15, our standard postage charge is £2

Orders totalling above £15 are free of charge.

Alternatively, we offer Royal Mail Special Delivery for £3.99 and DPD Express for £6.50 which are tracked services with an estimated delivery time of 24 hours. Orders should be placed before 1.30pm.

Any orders over £100.00 will be shipped via Royal Mail's Track and Trace delivery service.

Once we receive your order and it's accepted we will dispatch your order within 48 hours, excluding weekends. Any orders placed on a Friday should be dispatched the following Monday.

Standard deliveries of orders, dispatched via Royal Mail, have an estimated delivery time of 3-5 days, though please allow 10 working days for these to arrive.

Orders over £100.00 will be shipped via Royal Mail's Track and Trace delivery service, which is not a guaranteed next day delivery.

We also offer Royal Mail Tracked 24 delivery for £3.99, which is a tracked service with an estimated delivery time of 24 hours. Orders should be placed before 1.30pm for Royal Mail Special Delivery.

Should your parcel go missing, Royal Mail does not allow any claims procedure to begin before 10 working days have passed since the date of shipping. We will, however, agree to re-send the missing products to you at no cost after 1o working days of dispatch on this service.

Arrival times are shown as a guideline only. If you do not receive your order within the time frame stated please contact us so we can look into it for you. Once we have dispatched an item it is in the hands of our couriers, this means we have to adhere to their policies and procedures.

Items are not considered to be lost in transit until 10 working days after the dispatch date. Once the 10 day period has passed we will either refund or replace the lost item. You may be required to complete a claims form so we can be reimbursed for the cost of the item from the Courier.

We cannot accept any responsibility for incorrectly entered addresses or if our Couriers are unable to deliver to your address and any other situations beyond our control.

Select the product you want, select which strength you would like. Next click the add to cart button and follow the simple checkout process to the end making sure you fill in as many details as possible.

After the order is placed we will dispatch your order within 24 hours (Excluding Saturdays, Sundays and bank holidays). You can expect to receive your item typically in 1-3 working days.

If you are a returning customer, your online ordering is even easier. Just login to your account, select the e-liquid you wish to order and click the checkout button.

(If you do not remember your user name or password, you can use the "Forgotten Your Password" link to obtain this.)

We will do our best to dispatched any orders received before 2pm Monday to Friday on the same day. Any order received after 2pm will be dispatched the following working day (this includes next day services). Any orders received on a weekend will be dispatched on the following Monday (excluding Bank Holidays).

Unwanted goods can be returned at your own expense, unused and in their original condition. With our e-liquid, the tamper-proof must be unbroken.

Goods must be returned within 14 days of delivery in order to receive a refund.

If you have any issues with any product from our site, please contact us using the details below:

Email - support@edgevaping.com

Phone - 0161 8046 975

All new devices come with a warranty against fault. This means that if your device or accessory stops working properly during the applicable warranty period we will replace it free of charge.

The applicable warranty periods are as follows:

• Vape Kits: all kits are supplied with a 2-month warranty.

• E-liquids: Unfortunately, we are not able to provide a warranty on e-liquid items due to the nature of the product.

If you have received a discount code then these can be redeemed in the checkout page.
You will be shown that your discount has been applied and values in your basket will be changed automatically.
Please note, only one discount code can be applied per transaction.

Yes. To do this, you simply need to go to the subscription section within your account, open up your subscription and click “swap product”.

Setting up a subscription easier than ever. Simply add the quantity of the product you want, click the “subscription button” on the right of the product. and add to your basket.

When you visit the checkout page, here you will be able to see the cost of your subscription per month, as well as make any adjustments to your plan.

Our subscription services allow for you to have complete control over the products, and frequency of delivery, allowing you to build the plan that suits your wants and needs.

Our subscription plan only work through PayPal payments. If you would like to create an EDGE subscription you will require a PayPal account.

Yes you can. To freeze your plan, simply go to your account and look at your upcoming orders. From there you will need to click “Skip Shipment”. Whilst you can do this as much as you like, EDGE hold the right to deactivate and remove your subscription if it is not reactivated within 3 months.

Absolutely, we appreciate that the initial purchase date is not always ideal for future payments. That is why you can change the payment date of your subscription, by simply speaking with our customer services team, you can do this via live chat or over the phone, to call, dial 0161 537 4740 between 8am – 5pm Monday to Friday.

Our subscription service is running through PayPal. As a result, if you change banks, your subscription will continue uninterrupted.

Simply go to your account and click on subscriptions.

If you have moved and wish to continue your subscription, simply update your address in your account, and we will update our records. If this has changed over within 48 hours, please speak to our customer services team.

To cancel your subscription services, you simply need to speak to our customer services team. To contact them you will need to call 0161 537 4740 between 8am – 5pm Monday to Friday

Before you cancel your plan, you should know that you can freeze the plan, change the payment date, change the products and change the consistency of the order within your account.

As from the 1st October 2015 Under the Children and Families act 2014 you have to be over the age of 18 years old to purchase e-liquid and electronic cigarettes.

This new regulation means that companies selling e-liquid need to be able to prove that their customers are over the age of 18. There are a couple of ways to check someone's age. First is by asking customers to upload photo identification via email etc. This method is used by a wide range of industries such as gambling websites. These sites also use Age Verification companies to perform automatic checks the same as we do.

We perform the check only once when you create an account, via a company called VerifyMyAge to validate your age. They check information from various sources, such as the electoral roll register, birth index data, GB driving licences and credit activity data.

Our check leaves what is called “a soft footprint” meaning that nobody other than yourself will be able to see the check. The check only leaves a soft footprint so that you know that the check has been performed. These checks are quite common for ID checks and you also get them when you apply for insurance cover etc. This check is not a credit-application search (Hard Footprint) so it does not affect your credit score.

If you have failed the age check and you are over the age of 18, you need to make sure that the information supplied to VerifyMyAge is correct, our customer service team are also on hand to talk you through the process.

You need to make sure that the billing address in your account is where you where you receive your bank statements or where you are registered on the electoral roll register. If you are not registered then please enter where your card/bank account is registered to. DO NOT use your place of work/delivery address if different to where you are registered.

You need to enter your FULL name as it appears on your passport/bills/driving licence etc. For example Jonathan Smith-Jones instead of Jonny Jones or Rebecca instead of Becky.

You will be required to enter your date of birth before you can checkout. Without the correct information, we will not be able to verify your age and you will not be able to make a purchase.

Once the information is correct then you can try and place your order again.

If you still cannot place an order please contact us on - +44 161 8046 975 or email us at support@edgeeliquid.com

This Privacy Notice explains the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.

There’s a lot of information here, but we want to be as open and transparent about how edgeeliquid.com uses and protects your data.

We hope the following sections will answer any questions you have but if not, please do get in touch with us.

We may on occasion need to update this Privacy Notice. We will notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.

When you are using the edgevaping.com website, NextGen360 Ltd is the data controller.

There are a number of different reasons for which a company may collect and process your personal data which fall under the data protection laws, including:

In specific situations, we can collect and process your data with your consent, such as when you tick a box to receive email newsletters. We will always advise you which data is necessary in connection with a particular service.

In certain circumstances, we need your personal data to comply with our contractual obligations. If you order an item from us we will collect your address details to deliver your purchase, and pass them to our courier.  

If the law requires us to, we may need to collect and process your data. We can pass on details of people involved in fraud or other criminal activity affecting onepoundeliquid.com to law enforcement services.

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. Such as, we will use your purchase history to send you or make available personalised offers.

• When you visit any of our websites, and use your account to buy products and services on the phone, or online.
• When you create an account with us.
• When you engage with us on social media.
• When you download or install one of our apps.
• When you contact us by any means with queries, complaints etc.
• When you enter prize draws or competitions.
• When you choose to complete any surveys we send you.
• When you comment on or review our products and services.
• We collect data from publicly-available sources (such as Land Registry) when you have given your consent to share information or where the information is made public as a matter of law.

We collect your personal data in a number of ways:

• If you have a web account with us: your name, date of birth, billing/delivery address, orders and receipts, email and telephone number. For your security, we’ll also keep an encrypted record of your login password.
• Details of your interactions with us through contact centres, online or by using one of our apps.
• For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you made, items added to your basket and how and when you contact us.
• Copies of documents you provide to prove your age or identify where the law requires this, (including your passport and driver's licence). This will include details of your full name, address, date of birth and facial image. If you provide a passport, the data will also include your place of birth, gender and nationality.

Information gathered by the use of cookies in your web browser.:

• Payment card information.
• Your comments and product reviews.

To deliver the best possible web experience, we collect technical information about your internet connection and browser as well as the country and telephone code where your computer is located and the web pages viewed during your visit.

Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

We want to give you the best possible customer experience.

By collecting various bits of information we are able to offer promotions and products that are most likely to interest you.

The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.

If you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for. For example, if you’ve asked us to let you know when an item comes back into stock, we can’t do that if you’ve withdrawn your general consent to hear from us.

Here’s how we’ll use your personal data and why:

To process any orders that you make by using our websites or apps. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations.

For example, your details may need to be passed to a third party to supply or deliver the product or service that you ordered, and we may keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds, guarantees and so on.

To respond to your queries, refund requests and complaints. Handling the information you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.

To protect our business and your account from fraud and other illegal activities. This includes using your personal data to maintain, update and safeguard your account. We’ll also monitor your browsing activity with us to quickly identify and resolve any problems and protect the integrity of our websites. We’ll do all of this as part of our legitimate interest.

For example, by checking your password when you login and using automated monitoring of IP addresses to identify possible fraudulent log-ins from unexpected locations.

To process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests. This also helps to protect our customers from fraud.

If we discover any criminal activity or alleged criminal activity through our use of CCTV, fraud monitoring and suspicious transaction monitoring, we will process this data for the purposes of preventing or detecting unlawful acts. We aim is to protect the individuals we interact with from criminal activities.

With your consent, we will use your personal data, preferences and details of your transactions to keep you informed by email and web about relevant products and services including tailored special offers, discounts, promotions, events, competitions and so on.

Of course, you are free to opt out of hearing from us by any of these channels at any time.

To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Notice, product recall notices, and legally required information relating to your orders. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.

For example, we might display a list of items you’ve recently looked at, or offer you recommendations based on your purchase history and any other data you’ve shared with us.

To administer any of our prize draws or competitions which you enter, based on your consent given at the time of entering.

To develop, test and improve the systems, services and products we provide to you. We’ll do this on the basis of our legitimate business interests.

For example, we’ll record your browser’s Session ID to help us understand more when you leave us online feedback about any problems you’re having

To comply with our contractual or legal obligations to share data with law enforcement.

For example, when a court order is submitted to share data with law enforcement agencies or a court of law.

We will only keep your personal data for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

We may sometimes share your personal data with trusted third parties.

We provide only the information they need to perform their specific services.

They may only use your data for the exact purposes we specify in our contract with them.

We work closely with them to ensure that your privacy is respected and protected at all times.

If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

Examples of the kind of third parties we work with are:

• IT companies who support our website and other business systems.
• Operational companies such as delivery couriers.
• Direct marketing companies who help us manage our electronic communications with you.
• Data insight companies to ensure your details are up to date and accurate.  

For fraud management, we may share information about fraudulent or potentially fraudulent activity in our premises or systems. This may include sharing data about individuals with law enforcement bodies.

We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.

You have the right to request:

• Access to the personal data we hold about you, free of charge in most cases.
• The correction of your personal data when incorrect, out of date or incomplete.
• For example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end (such as the end of a warranty).
• That we stop using your personal data for direct marketing (either through specific channels, or all channels).
• That we stop any consent-based processing of your personal data after you withdraw that consent.
• Review by a Partner of any decision made based solely on automatic processing of your data (i.e. where no human has yet reviewed the outcome and criteria for the decision).

You have the right to request a copy of any information about you that the Partnership holds at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please contact Data Protection Officer, NextGen360 Ltd, Unit 5-6 Castlehill, Horsfield Way, Bredbury, Stockport, SK6 2SU. To ask for your information to be amended, please update your online account, or contact our Customer Services team.

If we choose not to action your request we will explain to you the reasons for our refusal.

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

There are several ways you can stop direct marketing communications from us:

• Click the ‘unsubscribe’ link in any email communication that we send you.
• If you have an account, login into your account, visit the ‘My Account’ area and change your preferences.
• Write to Head of Digital, NextGen360 Ltd, Unit 5-6, Castlehill, Horsfield Way, Bredbury Park Industrial Estate, Stockport, SK6 2SU

Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

You can contact them by calling 0303 123 1113

Or go online to www.ico.org.uk/concerns

If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.

This is normal. As e-liquid ages, it can get darker. This happens due to oxidation, this oxidation has very little effect on the way the liquid tastes or the amount of vapour it produces.

If your e-liquid has gone a very dark colour and starts to taste different, it could be that you need to replace your atomiser. Over time the cotton or wick in the atomiser or coil will start to burn, once it gets to a certain point it will start to affect the e-liquid.

Vaping does not produce a strong enough smell to make your clothes smell.

EDGE has a range of different flavour e-liquids including a different tobacco flavours. If your vapour is not recreating a similar flavour to your cigarette you may have the wrong strength nicotine. Please consult with one of our trained advisors who will advise you further on strengths and flavours.

At EDGE we have developed a range of devices to ensure we have a device right for you. For further information visit our handy guide here, or reach out to our trained advisors via live chat we can guide you to the correct device and e-liquid flavour and nicotine strength that will meet your needs.

Vapour disperses in matter of seconds. So far, studies have shown vapours are mostly undetectable.

The experience is remarkably similar to smoking therefore the willpower required is almost zero. EDGE has a product range to assist in all stages of journey away from traditional tobacco use.

Vaping is for anyone that wants to avoid cigarettes above the age of 18.

Eliquids do not have the 50 known carcinogens (poisons) and the 3,500+ additional chemicals found in a tobacco cigarette. It’s not a good idea to put anything other than fresh air into your lungs.

Vapour is created by a battery in your vaping device, heating a coil (similar to an element in a kettle) which in turn heats the e-liquid to create vapour which you inhale & exhale. Smoke is created by setting a combustible matter alight, such as tobacco.

Vaping is an alternative to smoking, providing the nicotine and rituals that you would get from smoking.

Vaping is inhaling and exhaling a vapour that is created in your vaping device, it is very similar to how a kettle heats up water which then produces steam.

No, vaping is prohibited in some public places. It’s wise not to assume that you can vape anywhere just because it’s not illegal. Premises owners are entitled to prohibit vaping on their property, and many do.